Customer Service
Create and Retain Customers for Life
Build great customer relationships and loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalised experiences. Dynamics 365 Customer Service is a model-driven app that is built on the Common Data Service platform.
Use Dynamics 365 Customer Service to:
- Track customer issues through cases.
- Record all interactions related to a case.
- Share information in the knowledge base.
- Create queues, and route cases to the right channels.
- Create and track service levels through service level agreements (SLAs).
- Define service terms through entitlements.
- Manage performance and productivity through reports and dashboards.
- Create and schedule services.